Where possible, smaller items are packed together with larger products. We recommend unpacking all items before contacting us, in case they’ve been combined in the same box.

If your order includes furniture, this is often shipped as multiple packages. Each package has a separate tracking code in a separate email. Please be sure to check for these emails before getting in touch. If any part of your order does not arrive 4 working days after your expected delivery date, please contact us.

As the UK is no longer in the European Union, there is a slightly different process for delivering your order there. Please read the details of how to track your delivery into the UK here.

Track-and-trace information is automatically emailed to the address used when placing your order. If you don’t see it, please check your spam folder.

Unfortunately, we cannot update the delivery address of the order after it's been shipped. You’ll need to wait for your package to arrive or the courier to be in touch. Sorry for the inconvenience!

Mama Points are accrued on orders from any of our store sites, but, due to current technical limitations, the points balance and available rewards are only visible via holabb.com (not holabb.nl, holabb.be, etc.). To view them, please:

1. Login to our main site, holabb.com, with the email you used to place your order(s).
2. Click the black shopping bag icon with the heart (see picture below) in the bottom left corner to open the loyalty pane
   
   

Please also note that only one discount code - including Mama Point vouchers! - can be used per order.

Need more help? Please just reach out.

We’ll do our best! Send your request through our Contact Us page as soon as possible, and we’ll see if it’s possible to accommodate your changes.

Unfortunately, damages can happen when your items are in transit to their new home. If this happens to you, please contact us as soon as you notice the damage. Select ‘Damage Report’ in the Subject field dropdown of the form, and be sure to attach pictures of the damage, to speed up the replacement process.

As detailed in our Returns Policy, once your return has been received and processed on our side, the refund is usually in your bank account within a few days. However, in some cases and depending on the bank it can take up to 14 working days. If, after this time, you still haven't received your refund, please contact us with a photo of your proof of postage, and we'll expedite resolving the issue!

Yes! We have a cozy little store just outside Amsterdam. Please see our Showroom page for a map, directions and opening times.

That’s great news – we love giving our nursery furniture a second life! You can easily order replacement parts with us. Check out our Repair & Reuse page for more information.

Please contact us immediately. We will inform the courier to start an investigation and locate your order.

Please note, investigations can take up to 10 business days - but we always expedite this when possible. In the unfortunate event that your package is confirmed by the courier as lost, we will arrange a replacement.

Yes! If your items are available to collect from our warehouse. Please select ‘local pickup’ when placing your order on our website.

Yes – all of our furniture includes a 2-year warranty against manufacturing defects. Some products may require registration, but this will be clearly stated in the product documentation.

Most other items come with a 1-year warranty, excluding general wear and tear or accidental damage.

Got an issue? We’re always happy to help – just get in touch!

It depends on the status of your order. Contact our Customer Service team with your order number as soon as possible – if it hasn’t shipped yet, we’ll do our best to help.

Occasionally, we'll put popular items on pre-order, allowing customers to reserve their item before stock arrives at our warehouse. Once in stock, items are dispatched immediately.

Hola BB does not price match. We work hard to build and nurture the relationships we have with our brands and use their recommended RRPs when pricing products.

We have a select number of products that are shipped directly from the supplier, instead of to and then from our warehouse. This is dropshipping.

Please check your spam mail for the order confirmation mail. If not there, please contact us and we'll fix the situation as soon as possible!

Discount codes are added on the payment page of checkout. Look for the box for Gift card or Discount code, then hit apply. Please note, only one discount code can be applied at a time, and discount codes cannot be applied to already discounted items (e.g. sales or bundles).

Our privacy information can be found here.

Yes, our payments are processed using a 3D secure checkout flow and are compliant with PSD2 payments as required under EU law. More information on this can be found here.

Our privacy policy can be found here.

Yes! If your order is not for furniture or other large items, you can add your note in the relevant field on the cart page and we'll be sure to include it in your package.

Gift wrapping is available for most orders, except furniture or other large items.

Click the 'unsubscribe' link in any newsletter from Hola BB.

Please contact us. We can solve this for you.